VoIP & Unified Communications
Enterprise voice: hosted IP-PBX, SIP trunking, omnichannel contact center, call recording and unified communications — carrier-grade from Riyadh.
Modern business telephony should cost less and do more. We design, deploy and manage carrier-grade VoIP for offices of 10 to 10,000 seats - on-premise, cloud or hybrid.
What we provide
- Hosted & on-premise IP-PBX - full-featured phone systems with presence, queues, auto attendants and integrations.
- SIP trunking - connect your PBX to the public network with predictable pricing and automatic failover.
- Call recording & analytics - compliant recording, quality monitoring and conversational insights for training and QA.
- Unified communications - soft-phones, mobile apps and meeting capabilities that work on any device.
We handle the carrier agreements, the security hardening (SIP over TLS, secure RTP) and the day-to-day operations - you just answer the phone.
Contact Center & Omnichannel Communications
Cloud contact centers that unify voice, chat, WhatsApp and email with smart IVR, CRM integration and workforce management.
Your customers reach you on many channels - your contact center should handle them all with one view. We design, deploy and operate omnichannel contact center platforms that keep every conversation, customer and agent in a single system.
What we deliver
- Omnichannel routing - voice, chat, WhatsApp, email and social handled in one queue with skills-based routing.
- Smart IVR & self-service - intelligent menus, voicebots and AI-assisted deflection that resolve the routine before an agent is needed.
- CRM & integrations - screen pop, click-to-dial and conversation history synced with your CRM and helpdesk.
- Workforce management - forecasting, scheduling, real-time dashboards and quality management for your agents.
Why choose NinjaCyber for Contact Center & Omnichannel Communications
Contact center projects stall on integration - the phones, the CRM and the analytics never quite agree. NinjaCyber treats your contact center as part of a single communications architecture, wired to your CRM and workforce processes, and operated to service-level agreements you can audit.
Why NinjaCyber
Telephony projects stall when the same vendor sells you the hardware, the trunks and the "support" that never comes. We run VoIP as an engineering service: SLA-backed, monitored, securely configured - and we benchmark your costs openly so you always know the savings.